Privacy Policy

FENN respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when engaging with our services.

1. Data Collection Scope

We collect personal information only when you voluntarily provide it through our website forms, email communications, or business inquiries. The types of data we may collect include:

• Name and job title
• Company name and business information
• Email address and phone number
• Project details and product requirements
• Any other information you choose to share with us

We do not collect sensitive personal data such as financial information, health records, or government-issued identification numbers.

2. Data Usage Purpose

The information you provide is used exclusively for business purposes related to our ceramic manufacturing services. Specifically, we use your data to:

• Respond to your inquiries and business requests
• Provide product quotations and project proposals
• Facilitate communication throughout the collaboration process
• Maintain records of our business relationship
• Improve our services and customer experience

We do not use your information for marketing purposes without your explicit consent. You will not receive unsolicited promotional materials from FENN unless you have opted in to receive such communications.

3. Information Confidentiality Commitment

FENN is committed to maintaining the confidentiality of your personal and business information. We implement the following safeguards:

• No Third-Party Sharing: We do not sell, rent, or disclose your personal information to third parties for their marketing purposes.
• Limited Internal Access: Only authorized FENN team members who require the information to serve you have access to your data.
• Secure Storage: Your information is stored on secure servers with appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse.
• Legal Compliance: We may disclose your information only when required by law, regulation, or legal process.

Any third-party service providers we engage (such as cloud hosting or email services) are contractually obligated to maintain the same level of confidentiality and security.

4. Your Data Rights

You have full control over your personal information. FENN respects and upholds the following rights:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we update or correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data from our systems, subject to any legal obligations to retain certain records.
• Withdrawal of Consent: If you have opted in to receive communications, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at hello@fennceramics.com. We will respond to your request within a reasonable timeframe.